• When you need the best, when you need top tier engineers, when you need it NOW... you need Pantek.

  Our experienced, friendly, Level 3 support team are all US based, never outsourced.

  We've been doing Open Source Tech Support since 1995.

  Help Desk Technical Support - 24/7/365 - By phone, email, remote login, or on-site at your location, Pantek's expert Linux and Open Source engineers provide advanced Tech Support for a wide range of Linux and Open Source software applications, distributions, and systems 24/7/365.

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• Help Desk Technical Support - 24/7/365 - Per Hour Rates

  For after hours support, please call us direct at 1-877-LINUXFIX (1-877-546-8934) or 1-216-344-1614. For regular hours support, you may place an order, send us an email, or call us direct.

  We guarantee that we will respond to your request within one hour.

• Detailed Description

• Help Desk Technical Support - 24/7/365 - Per Hour Rates

  We will do a quick interview, getting the paperwork out of the way and briefly summarizing the issues you are experiencing. We will then provide you with an estimate of the hours/services involved. Once you have paid for those hours, work can begin immediately.

  If you wish, Pantek engineers can access your system directly through SSH, explore the problem, and fix it directly. We are also able to talk you through the exploration and fix processes so you can do it yourself.

• Cost: $150 per hour, $1,350 for a Ten Hour Block $6,000 for a Fifty Hour Block, and $11,500 for a One Hundred Hour Block

  

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• Ubuntu Silver Partner Services - Per Server

  Pantek and Ubuntu have partnered to bring you the best support possible for your Ubuntu servers. Whether you have a single personal desktop machine, hundreds of servers, or a cloud, we have a plan to support you, 24/7/365.

• Detailed Description

• Ubuntu Silver Partner Services

  Canonical, Inc., has chosen Pantek as one of their select support partners. The Pantek/Canonical team will provide a level of support for your servers which is unmatched in the industry.

  With Canonical's Ubuntu operating system and Pantek's 15 years of Open Source Tech support experience, we've got you covered, 24/7/365.

  Our support packages are listed below. If you are interested, please call or email us for more information or to order.

  Service	Duration	Support Hours	Price	Service Description
  Standard Server Support	1 year	9am - 5pm EST	$750 / server	Live phone support Email support Security upgrades Product upgrades Web-based systems management
  24/7 Server Support	1 year	24/7/365	$2,750 / server	Live phone support Email support Security upgrades Product upgrades Web-based systems management
  Landscape Dedicated Server	1 year	NA	$10,000	Call for details
  Landscape Hosted Edition	1 year	NA	$150 / server	Call for details

  Customized packages for your installation are available. Please call for more information.

• Open Source Software Development Services

  Pantek has extensive experience in the design, creation, and integration of reliable e-business solutions and custom software applications based upon open source technologies.

  Whether you need a turnkey solution or as needed help, we're here for you.

• Detailed Description

• Development Services

  We're ready to work to help you meet your goals. No matter the current stage of your development process, Pantek works with you to efficiently complete your project initiatives. We utilize the latest and most proven development technologies to provide excellent value and timely project completion. Our clients value us as a technology partner and a seamless extension of their IT staffs.

  We commonly provide development services for PHP, Perl, Java, C++, Javascript, DHTML, XML, SQL, and Ruby. Other languages and applications are also available. Please call for a custom quote.

• Cost: $150 per hour, $1,350 for a Ten Hour Block $6,000 for a Fifty Hour Block, and $11,500 for a One Hundred Hour Block (purchased as Expert Technical Support Hours)

  

Pantek Technical Support Pricing

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• • 24/7/365 Support is always available!

  • Standard Support Hours are Monday through Friday, from 9AM - 6PM (Eastern Time), excluding U.S. holidays.

  • After Hours Work is billed at time and a half.

  • Please call direct for after hours support

  • All queries are answered within one hour, support can begin immediately.

Pantek's expert Linux engineers are supported by a comprehensive online knowledge base of Linux support, techniques, and past real-world experience gathered by our team since 1995. There are literally thousands of entries. Access to this unique database is only available to the public by working directly with our expert engineers!