Expert IT Services
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When you need Expert Support NOW... you need Pantek.
Our tech support and consulting services are:
NEVER OUTSOURCED.... Our experienced, friendly, Level 3 support team is all US based.
INDUSTRY LEADER.... We've been providing Open Source Tech Support since 1995.
FLEXIBLE SUPPORT.... Support by Phone, Email, Remote Login, or On-site.
Pantek's expert Linux and Open Source engineers provide advanced Tech Support for a wide range of Linux and Open Source software applications, distributions, and systems 24/7/365.
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Pantek Technical Support Rates
1 Hour $159.00 per hour. 10 Hour Block $1,490.00 50 Hour Block $6,950.00 100 Hour Block $12,900.00
Mon-Fri, 9AM-6PM EST, excl. US holidays.
Support outside hours recorded at 1.5x actual time.
Minimum service purchase is one hour.
FOR AFTER HOURS & EMERGENCIES..... call us direct at
1-877-LINUXFIX (1-877-546-8934) or 1-216-344-1614.
One hour response time guaranteed.
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The Pantek Support Process
1) INTERVIEW.... Discuss, identify and document the problem.
2) ESTIMATE.... We provide an estimate of the hours/services involved.
3) APPROVAL.... You then decide exactly what work is to be done.
4) PAYMENT.... Once you have paid, work can begin immediately.
5) WORK.... Pantek engineers can access your system directly through SSH, explore the problem, and fix it directly. Pantek can also talk you through the exploration and fixes, so you can do it yourself.
6) DOCUMENTATION.... Work is documented for your future reference.
7) FOLLOW-UP.... A manager will contact you to see how things went!
The Pantek Support Process
Apache
CentOS
LDAP
MySQL
PHP
Parallels Plesk Panel
Postfix
Qmail
Red Hat
Samba
Sendmail
Ubuntu
Click here for a complete list of supported software.
