IMPORTANT NOTICE – Major Security Vulnerability “Heartbleed Bug”

A Major Vulnerability, nicknamed the “Heartbleed Bug” by security experts, has been identified. It is especially severe because it allows anyone on the Internet access to your encrypted data sent using SSL/TLS and HTTPS technologies. This compromises the secret keys used to encrypt the traffic, the names and passwords of the users and the actual content. It allows attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users. You can find out more details of this vulnerability here:

To determine if your server is vulnerable, you will need to check what version of OpenSSL is installed on your server. All OpenSSL versions 1.01 through 1.0.1f are vulnerable, but the following versions are already secure (and no further action would be required):

OpenSSL 1.0.1g is NOT vulnerable
OpenSSL 1.0.0 branch is NOT vulnerable
OpenSSL 0.9.8 branch is NOT vulnerable

If your server is vulnerable, in order to fix this vulnerability, you will need to both (a) Upgrade your version of OpenSSL; and (b) Completely re-issue and re-install all your SSL certificate(s).

All Pantek Support Engineers have been advised of this issue, and trained in the appropriate response procedure. If you would like our assistance to determine if your server(s) are indeed vulnerable, or to fix the vulnerability, please contact our support team using any of the normal methods. For fastest response, we recommend opening a Support Ticket via the Pantek Portal:

Typically, our team can determine if your server is vulnerable with a time expenditure of 15 minutes. Vulnerable servers can typically be patched and SSL certificates replaced with an additional 30-45 minute time expenditure.

Pantek Clients who have purchased a Managed Service Plan (Standard, Premium, or Platinum) will receive a separate notification, as management of these third-party security issues occurs without extra charges. You can find more details on our Managed Service Plans here:

Thank you for your attention to this critical security issue.

New Client Service Portal

We are pleased to announce the launch of our new Client Support Portal!

This free Portal enhances your support experience with Pantek with several features:

- Open new Expert Linux Technical Support Tickets online in minutes
- View past Technical Support Tickets from 2012 until the present
- Check account Time Balance and purchase additional Support Time
- Add and manage authorized account contacts who can open Tickets
- View past invoices, update credit card and all billing information

If you were one of our beta testers, you already have access and can continue using all features. If not, a new account login & password will be emailed to you this week.

You can access the Portal directly here:

We hope you find this free Portal useful. Thank you for choosing Pantek!

Pantek Logo

Pantek has a new office!

Same great staff, same great services! Now moved into our new office.

Pantek, Inc.
4401 Rockside Road #205
Independence, Ohio 44131

1-216-344-1614 or
Toll Free:

Fax: 1-216-524-1522
Pantek Business Hours:
9:00am to 6:00pm Eastern Time Monday- Friday.

Technical Support Services are available 24/7/365, and you can order online.

If you would like more information about any of our professional services sent to you, please fill out our online information request form, and information will be sent within a business day.

Pantek Inc. earns Re-Certification with Green Plus

Congratulations to Pantek Inc. of Independence, OH, for earning re-Certification with Green Plus.

Located outside of Cleveland, Pantek Inc. offers IT services and technical support to clients.  Owners Barry and Linda Zack have always operated their business with the environment in mind, from their office space to their equipment.  The Zacks even take time out to plant trees to not only offset their carbon emissions, but also to give back to the community to improve the local environment.

“We’re pleased to accept our renewed Green Plus certification,” says Barry.  ”As the understanding of sustainability evolves, we’ve kept up, made improvements, and continue to work to improve the environment, maintain a viable ongoing business, and increase our community involvement.  This will continue to be one of our top priorities.”

Congratulations to Pantek!

Green Plus
Green Plus ( educates, motivates, and recognizes smaller enterprises for their efforts towards becoming more sustainable. They are here to offer tangible, practical tips and expertise in sustainability.

Weatherhead 100 Recognizes Pantek

The prestigious Weatherhead 100 has again recognized Pantek for its proven track record for success.


Pantek provides business class consulting, technical support, and hosting. By augmenting their historical focus on Linux and Open Source applications with offerings for Cloud Computing and enhanced network/server security services, they have stepped up their solution offerings for their customers and the industry.

“We are proud to be recognized for our growth over the past five years, especially with the current economic environment,” said Pantek President, Barry Zack. “We are committed to providing a complete suite of IT consulting, technical support, and cloud hosting to the community and expect continued growth in the future.”

The Weatherhead 100 is a testament to hard work, commitment, innovation, and the dream to succeed. Now in its 25th year, the list showcases the fastest growing companies in Northeast Ohio. The award is objectively determined annually and is highly regarded throughout the region.

About Pantek Incorporated
Founded in 1995 with a vision is to provide a complete spectrum of comprehensive IT services to companies who utilize Linux and Open Source technologies, Pantek continues to deliver valued-added IT services. Their clients value Pantek as their partner and as a seamless extension of their IT staff. The Pantek Team has years of industry experience, matching Open Source technologies to customer business needs, providing a competitive advantage. Pantek is the leader in enterprise Linux and Open Source technology technical support and software implementations . For more information, please visit our website; or call 877-LINUX-FIX (546-8934).

About the Weatherhead 100
Since its inception in 1987, the Weatherhead 100 has been the event that showcases the fastest growing companies in Northeast Ohio. Qualifying companies must show consistent growth over the last five years. The Weatherhead 100 list–objectively determined annually and highly regarded throughout the region–is a testament to hard work, commitment, innovation, and the dream to succeed. To view the full list of winners, log on to

Paul Schneider, Notacon co-founder, Joins Pantek!

Pantek Incorporated has hired Paul Schneider as a Senior Systems Engineer. Paul brings with him over 20 years of technical expertise in computer and network systems, with a special emphasis on information security. He has developed his skills at institutions such as Case Western Reserve University, where he planned, organized, implemented, and supported numerous large projects, build-outs, and deployments, as well as mentoring students, staff, and faculty in various capabilities. Paul is an alumnus of Case Western, where he earned his bachelor’s degree in Computer Science.

Paul’s breadth of experience with a wide variety of Open Source applications, Linux operating systems and IT security will be a great addition to the Pantek team. His enthusiasm for success and interest in people and technology are highly valued traits at Pantek.

He enjoys conferences, and is a co-founder and lead organizer of Notacon. This annual conference in Cleveland, Ohio, encourages participants to think about technology in new and innovative ways. Currently in its tenth year, Notacon challenges attendees with an ethos of do-it-yourself, innovation and participation. Topics range from traditional information security to music, digital art and electronics.

Paul lives with his wife, Jodie, and two year old daughter, Alexa, in Cleveland. In his spare time, he enjoys producing music, travel, camping, and amateur radio.

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Pantek Named Finalist for Green Award

CybrHost’s parent company, Pantek Inc., has been named a finalist for the 2011 Green Plus North American Sustainable Enterprise Award. Pantek’s environmental efforts and success in balancing strong business, community, and environmental practices while minimizing environmental impact are worthy of recognition.

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If it’s Broken, Pantek Will Fix it… But What About Prevention?

Independence, Ohio – Pantek now offers Linux Managed Services ( for proactive Linux and Open Source Software support. Their new services are designed to help offload day-to-day server related management, improve network operations and identify potential problems before they escalate.

“Traditionally our business has been focused on providing 24/7 emergency technical support. With the launch of our Linux Managed Services we hope to reach organizations with a more proactive approach to managing and maintaining their servers,” said Sales and Marketing Manager, Jay Myers. “We’ll continue to provide expert emergency support around the clock, but now we can better help avoid those emergencies in the first place.”

Pantek’s Linux Managed Services are available in flexible packages, or they will work with you to design a custom package that fits your specific needs.

CybrHost Hires Regan as Associate Systems Administrator

CybrHost Corporation has hired Patrick Regan as an Associate Systems Administrator. He brings with him over 3 years of technical expertise in Systems Administration, Analysis and Development. Patrick has developed his skills at such companies as Quadax Inc.and Abison Inc. His experience with a wide variety of Open Source applications, Linux operating systems and open source development platforms will be a great addition to the CybrHost team.

Patrick is an alumnus of Loras College in Dubuque, Iowa, where he earned his Bachelor of Science degree in Computer Science. He has also attended graduate classes at Kent State University in Kent, Ohio. Patrick is an active member of the Cleveland Python Group (CLEPY), the Akron Linux Users Group (ALUG), and the Association for Computing Machinery (ACM).

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