Open Source Technical Support Services
Help Desk Technical Support - 24/7/365 - By phone, email, remote login, or on-site at your location,
Pantek's expert Linux and Open Source engineers provide advanced Tech Support for a wide range of Linux
and Open Source software applications, distributions, and systems, 24/7/365.
Vendor Neutral, we provide Technical Support for all
Linux and Open Source
software.
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Pantek Technical Support Pricing
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Standard Support Hours are Monday through Friday,
from 9AM - 6PM (Eastern Time), excluding U.S. holidays.
24/7/365 Support Hours are billed in 1.5x increments.
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Hourly Rate Options
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Response Time Options Available
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- $150.00 per hour
-or-
- $1,250.00 for a Ten Hour Block
-or-
- $5,750.00 for a Fifty Hour Block
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All queries are answered within one hour, and support begins as soon as possible -
always within one business day.
For after hours and expedited work during unusually busy periods, faster action is
available per the following per-incident fee schedule:
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Within Four Hours:
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$150.00 per incident
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Within One Hour:
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$250.00 per incident
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Pantek's expert Linux engineers are supported by a comprehensive online
knowledge base of Linux support, techniques, and past real-world
experience gathered by our team since 1995. There are literally thousands
of entries. Access to this unique database is only
available to the public by working directly with our expert engineers!
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