Expert IT Services
- 24/7 Tech Support (US): 1-877-546-8934
- 24/7 Tech Support (Global): 1-216-344-1614
Pantek Managed Services
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Not enough staff?
Systems out of date?
Let us manage your servers so you can get back to business.
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Pantek Managed Services - Per Server
Pantek's Managed Services Packages allow you to transfer your day-to-day server related management responsibility as a means for improving network operations and freeing your IT staff up to work on more important things. We offer three packages; Basic, Standard and Premium with custom packages available upon request. Please contact us if you are interested in more information or to setup service. All hours are provided on a per server basis.
Feature Basic Standard Premium 24/7 Technical Support – E-mail, Phone - to bring systems back up
(Network, Server OS and Open Source Applications*)Included Included Included 24/7 Break/Fix Support - to diagnose and fix underlying issues 2 hours per year 4 hours per year 8 hours per year Initial Server Checkup Included Included Automated OS and Security updates Included Included Included Managed OS and Security updates Included Included Managed Application Updates Included Basic Server and Network Monitoring Included Included Included Extended Server Monitoring (CPU, Memory, Disk Usage, DB, etc.) Included Included File System Monitoring and Cleanup (directories, log files) Included Basic Monthly Security Check (review system log files) Included Included Extended Monthly Security Check (Server Vulnerability Scan) Included Configuration of Server, Network and/or Open Source Applications* 4 hours per year 4 hours per year System Tuning of Server, Network, Database and/or Open Source Applications** 4 hours per year *List of technologies and open source applications are specified in the Support Software Section found here.
**Application level support for Custom Applications is separately quoted
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The Pantek Support Process
1) INTERVIEW.... Discuss, identify and document the problem.
2) ESTIMATE.... We provide an estimate of the hours/services involved.
3) APPROVAL.... You then decide exactly what work is to be done.
4) PAYMENT.... Once you have paid, work can begin immediately.
5) WORK.... Pantek engineers can access your system directly through SSH, explore the problem, and fix it directly. Pantek can also talk you through the exploration and fixes, so you can do it yourself.
6) DOCUMENTATION.... Work is documented for your future reference.
7) FOLLOW-UP.... A manager will contact you to see how things went!
Some Supported Software
Apache
CentOS
LDAP
MySQL
PHP
Parallels Plesk Panel
Postfix
Qmail
Red Hat
Samba
Sendmail
Ubuntu
Click here for a complete list of supported software.

