Expert IT Services
  • Pantek Managed Services

  • Pantek Managed Services Image
  • Not enough staff?

    Systems out of date?

    Let us manage your servers so you can get back to business.

  • Pantek Managed Services - Per Server

    Pantek's Managed Services Packages allow you to transfer your day-to-day server related management responsibility as a means for improving network operations and freeing your IT staff up to work on more important things. We offer three packages; Basic, Standard and Premium with custom packages available upon request. Please contact us if you are interested in more information or to setup service. All hours are provided on a per server basis.

    Feature Basic Standard Premium
    Initial Server Checkup Included Included Included
    Monthly OS and Security updates Included Included Included
    Server Monitoring and Expert Emergency Support 4 hours per year 8 hours per year 12 hours per year
    Monthly Vulnerability Scanning   Included Included
    Network Monitoring and Emergency Break/Fix (time included as part of Server Monitoring time)   Included Included
    Configuration of Server, Network and/or Applications*   4 hours per year 8 hours per year
    System Tuning of Server, Network, Database and/or Applications*     12 hours per year
    Additional Support Hours (Optional) - as requested by Client Standard Support Standard Support Standard Support
    *List of technologies and open source applications are specified in the Detailed Description of Services.
  • Pantek Managed Services - Basic

    • Pantek will perform an initial check-up of the server, which will involve 4 key steps.
    • Pantek will keep the server up to date by performing monthly Operating System and security updates.
    • Pantek will provide server monitoring and expert engineer emergency support
  • Pantek Managed Services - Standard

    • Basic Managed Services included
    • Pantek will provide on-going monthly professional grade vulnerability scanning
    • Pantek will provide up to four hours of basic configuration on your server, network, or applications
  • Pantek Managed Services - Premium

    • Basic and Standard Managed Services included
    • Pantek will provide up to eight hours of configuration on your server, network, or applications
    • Pantek will provide up to twelve hours of system tuning for your server, network, database, or applications


  • Pantek Technical Support Rates


    1 Hour $152.00 per hour.
    10 Hour Block $1,420.00
    50 Hour Block $6,600.00
    Order!    

    FOR AFTER HOURS & EMERGENCIES..... call us direct at
    1-877-LINUXFIX (1-877-546-8934) or 1-216-344-1614.
    One hour response time guaranteed.

    Mon-Fri, 9AM-6PM EST, excl. US holidays.
    Support outside hours recorded at 1.5x actual time.
    Minimum service purchase is one hour.
    Live Operator Chat: Available
  • The Pantek Support Process


    1) INTERVIEW.... Discuss, identify and document the problem.

    2) ESTIMATE.... We provide an estimate of the hours/services involved.

    3) APPROVAL.... You then decide exactly what work is to be done.

    4) PAYMENT.... Once you have paid, work can begin immediately.

    5) WORK.... Pantek engineers can access your system directly through SSH, explore the problem, and fix it directly. Pantek can also talk you through the exploration and fixes, so you can do it yourself.

    6) DOCUMENTATION.... Work is documented for your future reference.

    7) FOLLOW-UP.... A manager will contact you to see how things went!

    Some Supported Software


    Apache
    CentOS
    LDAP
    MySQL
    PHP
    Parallels Plesk Panel
    Postfix
    Qmail
    Red Hat
    Samba
    Sendmail
    Ubuntu

    Click here for a complete list of supported software.