Our Expert Tech Support, Consulting and Administration services are:
NEVER OUTSOURCED.... Our experienced, friendly, Level 3 support team is all US based.
INDUSTRY LEADING.... We've been providing Open Source Tech Support since 1995.
FLEXIBLE.... Tech Support and System Administration by Phone, Email, Remote Login, or On-site.
Pantek's expert Linux and Open Source engineers provide advanced Tech Support and System Administration for a wide range of Linux and Open Source software applications, distributions, and systems 24/7/365.
Open Source Tech Support Rates
Mon-Fri, 9AM-5PM EST, excl. US holidays.
Support outside hours recorded at 1.5x actual time.
Minimum service purchase is one hour.
For AFTER HOURS & Emergencies.... Open a Ticket
and then call us at 1-877-546-8934 or 1-216-344-1614.
One hour response time guaranteed.
The Pantek Tech Support Process:
1) REGISTER.... Open a Free account in our Portal.
2) OPEN TICKET.... Identify, document and discuss the issue.
3) ESTIMATE.... Pantek provides an estimate of the hours/services involved.
4) APPROVAL.... You then decide exactly what work is to be done.
5) PAYMENT.... Once you have paid, work begins or is scheduled.
6) WORK.... Pantek provides support and documents in the Ticket.
7) FOLLOW-UP.... A manager will contact you to see how things went.
Supported Open Source Software
Parallels Plesk Panel
Full List of Supported Software