Pantek provides Expert Linux and Open Source Services 24/7/365
Our Expert Tech Support, Consulting and Administration services are:
NEVER OUTSOURCED.... Our Expert support team is all US based.
INDUSTRY LEADING.... We've been supporting Linux & Open Source since 1995.
FLEXIBLE.... Tech Support and System Administration by Phone, Email, Remote Login, or On-site.
Pantek's expert Linux and Open Source engineers provide advanced Tech Support and System Administraton for a wide range of Linux and Open Source software applications, distributions, and systems 24 /7/365.
Pantek provides tech support for SUSE and related software.
- Installing,upgrading and configuring SUSE on compatible hardware.
Configuring and installing other Pantek-supported software on hardware running SUSE.
Auditing security of SUSE systems.
Building a LAMP (Linux/Apache/MySQL/PHP) web development stack on servers running SUSE.
Building an e-mail stack on a SUSE server using an Open Source MTA (Postfix,Exim,Qmail,Sendmail),
amavisd-new anti-virus and SpamAssassin anti-spam software.
Any other technical support
Pantek Technical Support Rates
Mon-Fri, 9AM-5PM EST, excl. US holidays.
Support outside hours recorded at 1.5x actual time.
Minimum service purchase is one hour.
For AFTER HOURS & Emergencies.... Open a Ticket
and then call us at 1-877-546-8934 or 1-216-344-1614.
One hour response time guaranteed.
The Pantek Support Process
1) REGISTER.... Open a Free account in our Portal.
2) OPEN TICKET.... Identify, document and discuss the issue.
3) ESTIMATE.... Pantek provides an estimate of the hours/services involved.
4) APPROVAL.... You then decide exactly what work is to be done.
5) PAYMENT.... Once you have paid, work begins or is scheduled.
6) WORK.... Pantek provides support and documents in the Ticket.
7) FOLLOW-UP.... A manager will contact you to see how things went.
Supported Open Source Software
Parallels Plesk Panel
Full List of Supported Software